FAQ's

At Golden Era Tallow Essentials, we want to make sure you feel confident and informed about our products. Here are some of the questions we get asked most often.

Tallow & Ingredients

What is tallow?

Tallow is rendered beef fat, specifically suet from around the kidneys, loins, and heart. It’s nutrient-rich, naturally firm, and perfect for skincare. Our tallow makes creamy, nourishing balms and soaps that help keep skin soft, hydrated, and healthy. For a deeper dive, check out our Tallow 101 blog

Where does your tallow come from?

All of our tallow is sourced from grass-fed, grass-finished beef raised on local Texas farms. We prioritize quality and sustainability, ensuring every batch is packed with nutrients.

How do you make sure your ingredients are high quality?

We use a traditional dry rendering method to preserve nutrients while reducing odor. We use high grade organic essential oils whenever possible. Every ingredient is carefully selected for purity and performance.

Does tallow balm have a smell?

Tallow has a naturally mild, earthy scent, which is prominent in our unscented options. Most of our balms are lightly scented with essential oils, creating a subtle, soothing fragrance that complements your skin without being overpowering. 

What if my tallow balm melts or loses its whipped texture?

Tallow is temperature-sensitive. If your balm softens in transit, allow it to settle at room temperature or refrigerate briefly. If it arrives hardened, let it soften at room temperature or re-whip it with a hand mixer. Either way, it’s still perfect for your skin!

How long does tallow balm last?

Thanks to the natural vitamins in tallow, like Vitamin E, our balms are long-lasting. Store them in a cool, dark spot, and they will stay fresh for 10–12 months. If you are wondering why we chose the amber colored jars, this is to help keep exposure to sun and heat at a minimum. 

Shipping + Delivery

Do you offer free shipping?

Yes! Free shipping is available on U.S. orders over $46.

How much does shipping cost?

  • Free for U.S. orders over $46
  • Optional premium shipping (get your order faster): $6
  • Additionally, shipping rates are calculated at checkout and depend on your location.

How long will my order take to arrive?

  • Processing: 1–3 business days
  • Domestic shipping: typically 5–7 business days

Returns + Refunds

Do you offer refunds?

Due to the nature of our products, all sales are final. We are unable to accept returns or offer refunds on purchased products, used or unused.

What if a product arrives damaged or defective?

If a product arrives damaged or defective, please contact us right away. We will review the situation and make every effort to make it right.

Payments & Subscriptions

What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay.

How do I manage my subscription?

Due to Popular Demand ,Subscription Model Coming Soon

Tips & Notes

Additionally

  • Storage: Keep your balms in a cool, dark spot to maintain freshness and texture. Avoid heat or direct sunlight.
  • Re-whipping balms: If a balm softens, hardens, or loses its whipped texture, re-whip gently with a hand mixer or let it settle at room temperature.
  • Gentle for all skin types: Tallow is naturally compatible with skin and rich in vitamins, perfect for everyday use, even for sensitive skin or children. We recommend the unscented for sensitive skin types.
  • Travel tip: In warmer months, store balm in a small tin to avoid melting in your bag or car. We also provide 2 oz amber travel size options for your convenience. Note* If you are to buy the 2 oz jar, I would recommend holding onto the jar for later use and filling from your everyday jar as needed to save.
  • Gift-ready: Our products are beautiful labelled and ready to share; perfect for friends and family.